Keeping Customers Happy Using Advanced Telematics

Vehicle tracking can have a positive impact on many different areas of a business. But perhaps one of the most important areas is in the customer service department. Successfully competing for new customers while keeping existing customers happy is a challenge every business should take seriously. When implemented correctly, vehicle tracking can have a positive impact on both these vital areas of business.

A vehicle tracking device (such as the M-Nav) has a unique 'ETA' function that allows for better communication between drivers and office personnel. This feature allows dispatchers to send the nearest vehicle to a job location and then communicate accurate and updated arrival times to customers, keeping them informed at all times. This is crucial for businesses which want raise their level of customer service. Having estimated time of arrival data at your fingertips allows businesses to manage expectations with the customer, something we can all relate to.

Drivers can accept or reject a job using preloaded messages back to dispatchers and by utilising the M-Nav's state of the art maps, they are able to take the most efficient route to job locations. On the road, drivers can even view alternative routes to a customer's destination while a new smart detour feature helps drivers avoid road congestion. Drivers can also view speed limits and receive overspeed warnings on their M-Nav, keeping them and their fleet managers fully aware of their driving behaviour.

This real-time visibility into every aspect of a fleet can be viewed on a desktop, laptop or even smartphone or tablet, allowing managers to make informed decisions quickly. These decisions can then be used to help decrease fuel costs and downtime, boost productivity and safety, maintain preventative maintenance cycles of vehicles and more.

For some businesses, being able to show that you track your fleet can add an element of trust to the relationship. By being able to produce a report into your fleet's activities for any specific day or location, disputes over time spent on site at a job can be resolved before they even become an issue.