Your employees, particularly drivers, will be the most directly affected by any change to procedures. If you’re implementing a telematics solution, they’ll likely object to the use of GPS tracking, due to misconceptions about its use.
Management might fully buy into the cost-saving benefits of the solution, but if the rest of your staff aren’t sold on how it makes their lives easier, they’ll resist the technology.
Any large-scale technology project will involve some disruption. Minimising this is critical or you’ll end up with disgruntled employees, a delayed project timeline and unhappy customers.