Improving Productivity and Customer Satisfaction with GPS Vehicle Tracking
Q: How do I use GPS vehicle tracking to improve productivity and customer satisfaction for my trucking and freight business?
A: Our job is to make your job easier. A GPS vehicle tracking delivers a host of productivity and customer benefits. GPS vehicle tracking, also known as Telematics, is the blending of computers and wireless telecommunications technologies, to efficiently transmit vast amounts of data over networks to optimise business functions. From cross-country trucking hauls to local construction projects, Teletrac Navman provides you with the data to stay on schedule, reduce costs, and put your team and vehicles to work every day.
Q: What are the big wins in improving productivity?
A: For starters, accurate asset utilisation data puts you in the driver's seat in terms of getting more work out of your vehicles and trucks. Many benefits flow directly from utilisation-related telematics reports. These include at-a-glance identification of underutilised vehicles, and maintenance scheduling based on actual vehicle usage rather than by pre-set intervals that may lead to under- or over-servicing.
Another plus in improving productivity? Advanced fuel management to reduce fuel usage. Every vehicle tracking system can help trim fuel consumption with features like idling reports, but the ability to measure actual fuel burn is a new development that can help detect fuel theft and fuel-related equipment problems, and eliminate unnecessary refuelling trips. Data collected in the field with the telematics system and partner hardware can generate fuel reports by vehicle, jobsite, fuelling event, fuelling vehicle and more – replacing algorithm calculations with actual measurements including fuel burn rate in litres per hour.
Q: What about customer satisfaction and fulfilling customer requests promptly?
A: Teletrac Navman’s DIRECTOR fleet management platform organises daily workflow management to help managers effectively respond to customer requests.
DIRECTOR’s instant visibility map feature allows users to view all drivers and vehicles in real-time to pinpoint exact locations to dispatch the best routes. When a customer calls for a last-minute job update, the dispatcher can accurately answer inquiries based on location within seconds.
Q: How can I pinpoint inefficiencies that create customer dissatisfaction?
A: Customers get grumpy when goods don’t arrive. By gaining a clearer understanding of vehicle usage, fleets can eliminate inefficiencies in routing and driver hours that impede customer satisfaction. Multiple reports in DIRECTOR help fleets understand vehicle utilisation and driver hours usage. These reports inform users about the daily vehicle activity, how vehicles are used, and how they are assigned to jobs.
Q: How can drivers and dispatchers communicate on the job?
A: DIRECTOR provides messaging features that empower drivers and dispatchers to actively communicate jobs and routes in real-time. These features include two-way communication tools for instant conversation and route messages directly to a driver’s in-vehicle device.
Fleet managers in the office can track routes and messages through DIRECTOR. This high degree of visibility helps ensure that drivers remain on task when completing jobs.
Q: How can I keep my fleet in good standing with customers?
A: DIRECTOR provides the tools needed to arrive on schedule, no matter the specialisation. Reliable fleet management software helps create efficient routing, ensuring the maximum amount of jobs are completed on time every day. Technicians on the road can guarantee quick response to service calls, with two-way messaging tools that quickly direct driver and fleet workflow. With a comprehensive solution allowing complete visibility across the entire fleet, companies can be prepared and stay organised to meet demands while keeping costs low and exceeding customer expectations.